Wayoutback Australian Safaris

Location: 30 Kidman Street, Alice Springs, Northern Territory 0870 Australia

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Wayoutback Desert Safaris offers experiential, small group four-wheel drive safaris with a nature and cultural focus visiting Uluru / Ayers Rock, Kata Tjuta / The Olgas, Kings Canyon and the West MacDonnell Ranges. Designed to offer travellers an insider’s view of the Red Centre, their ethos is to get away from the crowds and immerse you in the culture and landscape.

Safaris range from two to five days and they also offer specialist safaris such as bird watching or a photographic journey and, Art and Cultural Safaris.

Wayoutback Desert Safaris provide exclusive access to off road four-wheel drive tracks, the inspirational Oak Valley Aboriginal Community, plunger coffee, herbal teas and chilled face clothes to cool off.

Wayoutback is Advanced Eco accredited and are a Carbon Neutral company.

In 2010 they have added a new Safari to their portfolio incorporating four Aboriginal owned experiences in the Alice Springs area for those seeking indigenous tourism that is authentic and interactive.

Cancellation Policy

Cancellation by you
Due to the extensive planning and costs associated with touring the following cancellation fees will apply in the event you should cancel for any reason.

•30 + days prior to departure – 25% of total price
•14 – 29 days prior to departure – 50% of total price
•8 -13 days prior to departure – 75% of total price
•0 -7 days prior to departure – 100% of total price

Cancellation by Wayoutback
Safety is our number one priority and at times Wayoutback may have to cancel a tour or service. In the event we do have to cancel every effort will be made to offer a suitable alternative. If the alternative is not suitable we will refund your tour price in full.

We reserve the right to cancel a tour arrange an alternative operator (if possible) if group numbers are insufficient or combine tours of differing standards in the event that low numbers are endangering a scheduled departure being cancelled. In this instance guests will always be upgraded to a higher standard product. Guests travelling on a tour with upgraded guests will not be entitled to refunds in these instances. Wayoutback reserves the right to have multi-level pricing on products where it is necessary to ensure guests travel plans are not disrupted.

In circumstances where the cancellation is due to external factors beyond our control any potential refund will be less any unrecoverable cost which we may have incurred.

Booking Amendments
Due to the complexity staff time and communication costs of the booking process the following amendment charges will apply;

•8 + days prior to departure - $50 (including GST) plus any difference in price between the original booking and the new date/ tour which is selected.
•Changes made within 7 days of the scheduled departure – will incur full cancellation fees and passengers will be required to pay the full cost of any new tour which is booked.

Reconfirming your tour
All passengers are required to call our Sales Centre and reconfirm their travel no later than 48 hours prior to departure. To confirm your pick up point and time please call 1300 551 510 (within Australia) or +61 8300 4900 (outside Australia). Wayoutback Australian Safaris will not be held responsible for any costs incurred due to changes of pick up details if reconfirmation is not made.

Passengers joining or departing a tour from Ayers Rock Airport (AYQ) will also need to reconfirm all flight details at least 48 hours prior to their scheduled departure. It is recommended that when joining a tour in Ayers Rock that you arrive before 12:30 pm and when departing Ayers Rock your flight be scheduled after 12:30pm. Wayoutback Australian Safaris will not be held responsible for any delays resulting in a passenger missing tour inclusions or missing a scheduled flight.

What you will need to bring
A torch (flash light) a wide brimmed hat sunscreen insect repellent fly net (summer) medication (if required) a water bottle (at least 1.5 litres) walking shoes/boots (we do a lot of walking/ climbing) warm clothing (winter) toiletries swim wear towel camera (plus extra batteries/ memory cards) Travel Voucher/Ticket and a great sense of adventure.

Passengers are welcome to bring their own beverages if they wish.

Passengers of age restricted tours will need to provide their own sleeping bag or they can be hired for $30.

Privacy Policy
Wayoutback Australian Safaris understands the importance of protecting your privacy. Any information we collect from you may be used for any purpose associated with delivering our tour products. We may from time to time have to pass your details onto our agents service providers or other suppliers to enable us to deliver our service. We educate our staff about the requirements of the National Privacy Principles and the Privacy Act.

Health and Medical Requirements
Due to the vast distances travelled on safari we may be many hours from medical facilities. It is the responsibility of you and your Agent to declare any known medical condition(s) at the time of booking. Wayoutback reserves the right to request additional information and/or medical clearance (at your own expense) before confirming your reservation.

Upon joining your safari Wayoutback requires you to re-confirm any medical condition(s) to your guide and enough medication should be carried for the duration of your safari (cold storage is available).

A certain level of fitness is required for all safaris. To ensure that you enjoy your time on tour with us you should be able to walk at least 6km (3.7 miles) unaided over rough uneven ground (often in intense heat) and climb (or descend) steps or steep inclines without hindrance. If you are unable to meet the required level you must disclose this at time of booking.

In the interests of health and safety Wayoutback reserves the right to refuse travel due to any medical conditions and/or fitness level which we deem necessary. Wayoutback will not be liable for any additional expenses or cancellation fees imposed by ourselves or third parties incurred as a result of refusal to travel due to non-disclosure. Travel Insurance is compulsory for all guests.

We recommend you discuss any medical or fitness concerns with our staff prior to booking.

Dietary Requirements and Food Allergies
All of our menus are designed to be well balanced and healthy to provide the necessary sustenance for you to enjoy and participate in your tour. If you have any food allergies or specific dietary needs please contact us to discuss these requirements and we will advise you if they can be catered for. As we operate in remote parts of Australia certain foods are not always readily available. We may have to substitute our menus as supply dictates therefore we cannot guarantee all ingredients contained in these alternatives. In these instances we will advise you to provide your own supplementary food/ snacks depending on your specific requirements.

Change of Itinerary
Wayoutback Australian Safaris reserves the right to amend tour times itineraries and fares for its products as circumstances time of year and operational reasons occur. There will be no refunds in these circumstances nor for delays incurred due to mechanical failure accident weather or any other unforeseen circumstances. We cannot guarantee exact pick-up and drop-off times and will accept no responsibility in the event of cancellation fees from other connecting services.

Individual Aboriginal location visits cannot be guaranteed for cultural reasons. In the event of a location or host not being available alternative experiences of a similar nature will first be sought and failing this refunds will be offered for this component only. No compensation will be considered for any additional driving or time lost due to such changes.

Travel Insurance
Due to the remote places we visit and the adventurous nature of our tours Travel Insurance is compulsory for all travellers. This clause is included as a duty of care to protect our travellers and all levels of the travel distribution chain but excludes those nationals of countries where local law prohibits a compulsory service that is not included in the tour price. Whilst Travel Insurance is strongly recommended for these nationals we will not apply these booking conditions where law prohibits it.

Acceptance of Risk
Australia has many dangerous creatures extreme weather conditions and often varying terrain. Camping hiking and passing time outside may increase your personal risk of exposure to these dangers. Safety is our number one priority and all of our guides are highly trained to ensure passenger safety at all times.

All passengers participating in one of our Wayoutback safaris do so at their own risk and no responsibility can be accepted by Wayoutback for any loss damage delay injury or accident sustained whilst travelling with us. All passengers will be required to sign a Liability Waiver prior to departure acknowledging that they are aware of the increased risks associated with Adventure Travel. If you would like a copy of this in advance please contact our Sales Centre.

The minimum age for children travelling on our tours is 5 years at the time of travel. All passengers under the age of 18 must be accompanied by an adult or caregiver at all times. While all care is taken the responsibility of children on tour rests entirely with the parent or caregiver. All passengers including children must wear shoes at all times use sunblock and wear hats.

Limitation of Liability
We contract with a network of companies and individuals to assist in operating our tours. Wayoutback works with the best operators available but takes no responsibility for any act of neglect by any operator whose services are used as part of your tour. Our suppliers make every effort to safeguard clients and we cannot be held responsible for personal injury or sickness to any customer which is beyond our control. Passengers should note that adventure travel involves a higher than normal risk and a signed release may be required from all participants from a number of our activity providers.

Authority on Tour
We pride ourselves on the very high standard of our guides. Wayoutback is one of only a few Advanced ECO Accredited tourism operators based in the Northern Territory. All guides have a sound knowledge of the local area focusing on its history Aboriginal culture geology and the natural environment.

Passengers must abide by the tour guides instructions and directions at all time in particular with regard to actions and behaviour in National Park areas Aboriginal communities areas with elevated hazards or risks and emergency situations. Non-compliance with any directions from the tour guide or other authority may result in the passengers being refused onward travel with no right to refund.

All vehicles are fitted with a microphone and Wayoutback will ensure to the best of its ability to have them all in good working order. Due to the environment in which we are travelling heat humidity and dust often have an adverse effect on electronics within the vehicles and as such their use cannot be guaranteed. In such instances guides will make every effort to ensure commentary of significant importance is heard by all but no compensation will be due.

Photos and Marketing
You consent to us using images of you taken during the tour for advertising and other promotional purposes in any medium as we require. You agree that the use of these images is without recourse to you and without compensation to you.

Location: 30 Kidman Street, Alice Springs, Northern Territory 0870 Australia