Bulletproof Brolga - Question 4 - Customer Service

Friday 16 August

9.00am - 10.00am
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At Tourism Top End

Free Entry

Susan Webb - Tourism NT

Tags: Professional Consultant Workshop


This Workshop is for members and operators wanting to refine Question 4 of their Brolga Award submissions.

Overview

Come and join our Bulletproof Brolga TEP Workshop series with Susan Webb, Tourism Awards Executive, as our host. She will be going through Question 4 of the Brolga Awards and providing timely assistance and sound advice to refine your submission.

Question 4:

A) Describe your customer service philosophy/values.

B) Explain how you provide for visitors with specific needs.

C) Describe how you measure customer satisfaction and identify areas for improvement.

D) What processes do you have in place to respond to customer complaints?

Register Now

 

This course is limited to a maximum of 10 participants to keep the session personalised and interactive. Book now to avoid missing out. If you have any questions, please contact Jenna at Tourism Top End on 8980 6027 | This email address is being protected from spambots. You need JavaScript enabled to view it.

 

About the Facilitator

Susan Webb | Business Enterprise & Tourism Awards Executive

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2019-08-16 09:00:00
2019-08-16 11:00:00

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