Autopia Tours - Darwin

Quality Tourism Accredited Business
TTE recommended
Darwin CBD Adventure

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Open Hours: 07:00am to 17:00pm, 7 days a week (excluding Christmas Day & New Years Day)

Description

The Get Lost Travel group is Australia’s largest collective of niche touring brands carrying over 100,000 passengers each year.  Combining five incredible consumer-facing travel brands as well as a full tailor-made, charter and DMC business, we cover the very best destinations across Australia.

The GLT Team is made up of energetic, dynamic and professional trailblazers, who wholeheartedly love the tourism industry and are proud ambassadors of Australia.

Serial globetrotters ourselves, we believe travel is about experiencing real moments with real people.  Our inspiring range of tours throughout Australia feature a mix of nature, wildlife, adventure, culture, and foodie delights.  From adventure seeking backpackers to lovers of wine, we cater to pretty much every international market, as well as our fellow Aussie’s in the domestic market, making us a one stop shop travel agents.  

We are continuously creating and launching unique and exciting products to the market, which are filled with a range of behind the scenes experiences with the best local suppliers. We do things differently by getting off the beaten track and avoiding the crowds.   

The GLT is driven in our convictions to becoming a global leader in Responsible Travel, inspiring and influencing travellers and other operators to protect the environment for future generations.

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Darwin City

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Cancellation Policy

All bookings are made with Get Lost Travel Pty Ltd (ABN 94 143 929 962) trading as Autopia Tours or Wildlife Tours Australia. By booking a trip with us you have agreed to be bound by the terms and conditions set out in these booking conditions. Your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation and/or invoice. Accredited Bus Number: AC003612.
VALIDITY:
Dates and itineraries are valid until 31 March 2023 from 1 April 2021 dates and itineraries are indicative only.
STANDARD CONDITIONS:
Any references to ‘GLT’ ‘we’ ‘our’ and ‘us’ equates Get Lost Travel Pty Ltd which applies to the following GLT brands and entities below: Autopia Tours Wildlife Tours Australia. Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us. We strongly recommend that you also read the information relating to your product or service prior to booking to ensure that you understand the itinerary style and physical demands of the tour you are undertaking. GLT will not be held responsible for passengers failing to familiarise themselves with the booking terms and conditions.
Although every effort is made GLT shall not be liable for any illness injury damages loss delay or failure to join the tour that may occur due to factors beyond our control. We highly recommend all passengers have travel insurance coverage. GLT retains the right to alter routes itineraries bus type fares days of operation or even cancel tours if unforeseen circumstances occur. Other accredited tour operators may be used from time to time on some tours. Fares are shown in Australian Currency and are correct at time of printing but are subject to change.
TRAVELLER INFORMATION:
For us to confirm your travel arrangements you must provide all requested details at the time of booking. We will collect certain information from you when you wish to book a trip this information will be kept on file for 30-days for the purposes of contact tracing. The following personal information will be required: Your full name contact details email address nationality or Australian postcode and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. For more information about how we treat your personal information please refer to our Privacy Policy.
BOOKING TERMS & CONDITIONS:
Customer Responsible for Own Vaccination and Testing: The customer shall comply with all Government (Federal State and Territory) COVID entry restrictions and vaccination guidelines or testing requirements for entry into Australia and/or at the time of travel for tour and transport services. Where the customer is not vaccinated and/or tested prior to departure the customer will forfeit any and all monies paid and GLT holds the right to refuse boarding. Where the customer cancels due to travel restrictions other than vaccination or testing requirements the operator shall have the discretion to
(a) offer a refund or credit voucher (to be used at a later time); or
(b) to forfeit any and all monies paid by the customer.
For the purposes of (a) the operator reserves the right to withhold such a reasonable sum to cover administrative expenses and other losses dependent on when notice of cancellation is given by the customer.
CANCELLATION & REFUND POLICY
CANCELLATION BY THE TRAVELLER:
We understand that travel plans can sometimes change if you cancel some or all portions of your booking the cancellation terms set out below will apply. A cancellation will only take effect when we receive written confirmation that you have sent to your relevant booking agent notifying them of your cancellation.
Day Trips – Cancellations within 2-days/48-hrs or failure to board on the day of tour will result in 100% full fare forfeiture. Cancellation 3 to 7-days prior to departure will result in a 100% of monies paid by you as credit voucher valid for redemption within 3-years from date of purchase. Cancellation 8-days or more prior to departure will refund balance paid by you.
Short-Break/Extended Tours – Cancellations within 14-days or failure to board on tour will result in 100% full fare forfeiture. Cancellation 14 to 30-days prior to departure will result in a 100% of monies paid by you as credit voucher valid for redemption within 3-years from date of purchase. Cancellation 31-days or more prior to departure will refund balance paid by you.
Cancellation prior to departure due to you having COVID-19/ “flu-like symptoms” supported by a medical certificate we will refund 100% of monies paid by you either directly or via your booking agent.
FLEXIBLE DATE CHANGES: Unlimited supply of free date changes available up until (Day Trips): 7-days prior to departure or (Short Break & Extended Tours): 30-days prior to departure.
Any credit travel voucher resulting from a cancellation under (Cancellation by the Traveller) has an expiry date of 3 years and may be applied towards any other available trip offered by us. This credit is transferable however not redeemable for cash.
Note different cancellation conditions may apply if/when booked through third party agents your travel consultant will advise if differences apply. We strongly advise you to take out cancellation insurance at the time of booking. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a trip join it after departure or leave it prior to its completion no refund will be made or compensation for departure costs incurred. The above cancellation terms are less any unrecoverable costs by accommodation providers travel agents third-party affiliates and supplier fees
CANCELLATION BY THE OPERATOR:
Our trips are guaranteed to depart once they have one fully paid traveller onboard unless minimum group size specifically states otherwise (refer to product description/itinerary) or in the event of a Force Majeure resulting in the cancellation of a trip.
We may cancel a trip at any time up to 7-days (Day Trips) and 30-days (Short-Break / Extended Tours) before departure. Alternatively we can cancel a trip at any time prior to departure if due to terrorism natural disasters political instability or other external events occurs that deem it not viable for us to operate the planned itinerary.
STANDARD CANCELLATION:
If we cancel your trip we can offer you a choice of:
(a) a 100% reimbursement of monies paid for your trip
(a) transfer amounts paid to an alternative departure date or tour operated by GLT; or
(c) issued with a credit travel voucher to the amount paid for your trip valid for 3-years
FORCE MAJEURE CANCELLATION:
If a trip is cancelled due to a ‘Force Majeure Event’ we can offer you a choice of:
(a) a 100% credit voucher of monies paid for your trip; or
(b) a refund minus unrecoverable costs.
If the cancellation due to a ‘Force Majeure Event’ occurs after a trip has commenced we can offer you a choice of a pro-rata:
(a) 110% credit voucher for the days that remain on your trip; or
(b) refund minus unrecoverable costs of the days that remain on your trip.
Any credit travel voucher resulting from a cancellation as mentioned in (Cancellation by the Traveller):
3-year expiry date and may be applied towards any other available trip offered by GLT;
are not redeemable for cash;
excludes flights or insurance as they will have their own booking conditions
In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas vaccinations travel insurance excess or non-refundable flights.
CHILD REQUIREMENTS: (Age Requirements)
Our child and infant policy and pricing does vary depending on the trip; this is due to the diversity in our product range. All travellers under the age of 18 years old must be accompanied by an adult or legal guardian.
• 0-12 years old: Day Trips (suitable) Jumping Crocodile Tour ½ Day [NT]. - Infants aged 0 to 4 are not permitted to travel on adult laps and must be safely restrained within a child protective seat. Infant protective seats must be requested at time of booking.
• 6-12 years old: Day Trips (restrictions) Kakadu Wilderness Escape 1 Day [NT] / Litchfield National Park 1 Day [NT]. - These trips require a moderate level of fitness to complete walks and have an element of safety required. Not suitable for infants or children 5 years and under.
• 6-17 years old: Short Break & Extended Tours (restrictions) Trips that include accommodation nights in the itinerary use these fare rules. Basic Dormitory Share (Quad) - fares apply to Adults 18+ over / Standard Private Share (Double/Twin) - fares apply to Adults and/or Child / Standard Private Room (Single) - fares apply to Adults 18+ over. - Children aged between 6 to 17 years old are required to stay in private double rooms and must be accompanied by an adult or legal guardian. All accommodation upgrades are subject to availability and on-request. Not suitable for infants or children 5 years and under.
ALCOHOL POLICY:
Alcohol is not permitted on board our vehicles. We reserve the right to refuse re-entry if passengers are overly intoxicated and propose a threat to other passengers our driver or vehicle. We also reserve the right to advise at any time prior to departure and whilst in operation that alcohol is no longer permitted. The legal drinking age in Australia is 18 years old photo ID is required.
LUGGAGE POLICY:
To maximise the comfort of your journey no luggage storage facilities are provided on our (Day Trips): It is recommended you bring a small day pack no bigger than 5-7kg. (Short-Break / Extended Tours): Maximum baggage allowance per person is 15-20kg preferably a soft travelling pack. Excessive amounts of luggage may incur a surcharge fee. Inappropriate luggage presented on the day of departure such as surfboards bikes and an excessive amount of luggage may result in refusal to board unless previously arranged. Other: mobility scooters wheelchairs pushers prams walking frames and other walking aids cannot be stored safely on our vehicles please advise prior to booking if there are any of these aids required.
PICK UP & DROP OFF:
GLT may offer complimentary inner city pickup and drop off services to various accommodation providers. Please note it is the customer’s responsibility to be waiting out the front of your selected pickup location (accommodation provider) at least 10 minutes before departure. Failure to wait out the front of your selected location may result in the tour guide being unable to locate you causing failure to load. GLT cannot be held responsible for passengers who fail to load.
TRAVEL INSURANCE:
We recommend all guests have travel insurance and should be taken out at the time of booking prior to tour departure. Your travel insurance must provide cover against personal accident death medical expenses and emergency repatriation with a recommended minimum coverage of US$200 000 for each of the categories of cover.
We also strongly recommend it covers cancellation curtailment personal liability and loss of luggage and personal effects. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer the insurance policy number and emergency contact number with you rather than the bank’s name and credit card details.
SPECIAL REQUIREMENTS:
Please notify the Get Lost Travel group with any dietary requirements food allergies and/or medical conditions at the time of booking or 7-days prior to tour departure. Limited food options are available on extended tours forward planning is required to ensure we can accommodate but not guaranteed.
BOOKING CONFIRMATION:
All reservations must be confirmed within 48 hours of departure via email to [email protected]

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