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Darwin Red Devil Charters

Quality Tourism Accredited Business
TTE recommended
Darwin Region Fishing

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Cancellation Policy

Cancellations
•Our cancellation policy is as follows:
oMore than 96 hours (4 days) prior to departure: No cancellation fee
oWithin 96 hours to 48 hours of tour departure: 50% cancellation fee
oWithin 48 hours of tour departure or not boarding: 100% cancellation fee
•Should clients need to cancel we try to accommodate their booking on another day
•However if clients have what we consider a legitimate reason eg an injury or holiday flights cancelled we give a 100% refund
•Cancellation process:
oOffer an alternative departure
oIf the customer is unable to reschedule and they have already paid direct by credit card we ask for card details to provide a full refund
oIf the customer has booked through a booking agent we ask them to contact the booking agent to arrange the cancellation and discuss the refund
•Customers are advised of our cancellation policy verbally with telephone bookings and on emailed booking confirmations.

Cancellation Policy For Cage Dive
Clients are welcome to change their charter date up to two weeks prior to departure if seats are available. If client cancels a charter up to three weeks prior to departure date a 20%
deposit will be lost.
If a client cancel three weeks and one week prior to departure date a 50% deposit will be lost.
If a client cancel one week or less prior to departure date 100% deposit will be lost.

Refund Policy
In the event of a cancellation we will advise client as soon as possible.
Darwin Red Devil Charters reserve the right to cancel any charter due to unforseen circumstances such as extreme weather or mechanical breakdown. When a charter is cancelled a full refund will be given or can be rescheduled on the next available time. Our refund policy does not cover travel or accommodation . We recommend travel insurance for unforseen cancellations.

No Shark Policy
Every effort will be make to attract the sharks to the boat however in nature there can be no guarantees. In the Event that we don’t have any sharks appear a half price return ticket will be offered. Tickets are valid for a 12 month period these tickets cannot be exchanged or refunded.

News

Introducing SHARK CAGE DIVES. Take this once in a life time experience with Darwin Red Devil Charters, to view Tiger Sharks off the Darwin coast. The only place in the world to cage dive with Tiger Sharks in their natural environment. In warm tropical water of Darwin is a world first. People with limited time can fly to Darwin from any capital city in Australia and certain parts of the world, with no diver qualifications required. Your Adventure starts at 7am departing the Cullen Bay Ferry Terminal with a bacon and egg breakfast and cappucino. After a Introduction and safety briefing from the skipper we depart the pontoon. The journey to the Sharks territory takes just over an hour depending on the weather conditions. When we arrive to the dive location for the day we drop anchor, once secured we then launch the cage throw out the bait out the bait and wait for the action to begin. Groups of four will enter the cage to view the sharks as they arrive, each group will rotate approximately every 20 to 30 mins, so that everyone can come face to face with these amazing striped Tiger Sharks.

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