The customer is mostly always right

SPEAKERS

Avril Carter, Australasian Sales Director, ReviewPro

CONTENT

Using ReviewPro to understand the customer experience shaping business focuses - and why it all matters.

ReviewPro is the world leader in guest intelligence solutions. The system scans online customer reviews from over 175 online travel agencies and review sites, collates the data and generates user-friendly, comparative reports. ReviewPro provides a deeper understanding of a business’s online reputation and enables you to proactively turn guest insights into actions that lead to increased revenue. This tutorial will assist you to prioritise operational and service improvements, deliver better guest experiences and increase guest satisfaction and online rankings.

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