Preparing for Recovery

Tourism Top End, in partnership with the Australian Tourism Industry Council, is able to offer members this Nationally aligned COVID19 Clean Practicing Business module developed in conjunction with Work Safe Australia and the Quality Tourism Framework (QTF). Importantly, Tourism Top End advocates that all businesses should have first completed the NTG COVID-19 Safety Plan Checklist.

This online program will take about one to two hours to complete developing a risk assessment and management program suitable to your business’s tourism needs. This module is provide customised daily, weekly, monthly and annual cleaning checklists to support businesses in their efforts to stop the spread of COVID-19 and to provide an assurance to visitors that these steps are being taken.

Some aspects of this COVID19 Clean Practicing Business module will be slightly above the minimum expectations NT Health and as it is inked to a current National framework developed by the Australian Tourism Industry Council.


Step 1: Complete the NTG's COVID-19 Safety Plan checklist

covid safety plan

You must have a NTG COVID-19 Safety Plan to show how you will meet your requirements around the key principles of physical distancing and hygiene practices.

Once you have submitted your online COVID-19 Safety Plan checklist form, you can begin planning for your restart (stage 2) from noon on 15 May 2020. For example, contacting staff, taking bookings and ordering products and supplies.

COVID-19 Plan


Step 2: Complete the COVID Clean Program

CovidClean Logo

COVID Clean is a program offered complimentary for members of Tourism Top End and Tourism Central Australia.
It has been designed to support businesses in their efforts to stop the spread of COVID-19 and to provide an assurance to visitors that these steps are being taken. It acts as a checklist that will guide tourism businesses through the recommended steps to return to business. It is designed to be in compliance with NT Health directives, and recommended Workplace Health & Safety and infection control standards and has been specifically tailored for tourism businesses. 

This does not replace the Northern Territory Government's COVID-19 Safety Plan checklist.

To get started, complete the form below.
Once you complete the form, you will be directed to the COVID Clean Program portal to login.

If your business is already accredited or star rated with QTF, it will use your existing enrolment information. If your business is not currently registered under QTF then there will be some base information required in order to complete this.   For further details around Quality Tourism Framework registration and support in completing this COVID19 Clean Practicing Business module please contact the Industry Development Team at


 Get started now:

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Please note, you must be a member of TTE or TCA to continue. For more information, please contact


What does COVID Clean cover? 

- Developing your own COVIDSafe Plan to protect your staff, your guests, and your business 
- Training your staff on infection control and hand and respiratory hygiene  
- Training your staff on new health and safety procedures specific to your operation 
- Creating cleaning policies, procedures and checklists tailored to your business 
- Creating a COVID19 Risk Register

Completing COVID Clean will provide you with: 

- A downloadable and editable plan and checklist for COVID19 Business Cleaning Policy and Procedures 
- A downloadable and editable COVID19 Risk Register  
- Use of the COVID Clean logo  

COVID Clean is tailored to the health directives specific to the individual states and territories. If your business has operations in multiple states and territories, contact the NT Program Manager on 08 8981 6009 or This email address is being protected from spambots. You need JavaScript enabled to view it.


COVID19 Business Recovery Plan: 

The COVID19 Business Recovery Plan is an additional free resource available through the QTF platform. It is designed as a self-led business development tool which supports businesses to undertake critical thinking on the current situation and recovery options during the various stages of restrictions being lifted. 

The Recovery Plan focuses on five key activities: 
- Assess the current situation 
- Business continuity action plan 
- Staff management 
- Financial analysis 
- Operational recovery 
- Marketing and communications 


"To be honest, it wasn’t as hard as I thought it was going to be. It was more detailed than the NT Checklist. Doing the module helped us improve on our own Cleaning Plan for the business giving it more detail, like the frequency and areas of cleaning for our vehicle.  Having a national level certification will be handy as interstate customers bring their own expectations with them.  We recommend other members complete this module for the benefit to their customers and the credibility it will bring to the NT tourism sector." 

- John Hart, Walk Darwin

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